Shipping policy
We ship from a fulfilment centre in the United States.
Where we ship
We currently ship to addresses in the United States only, including PO boxes and APO/FPO addresses.
Shipping rates
| Order | Shipping |
|---|---|
| 30-Day Jar, one-time purchase | $4.95 |
| 8-Week Path or 90-Day Path | Free |
| Every Refill Club order, first order and refills | Free |
When your order ships and arrives
- Orders are packed and handed to the carrier within 1 to 2 business days.
- Delivery normally takes 3 to 7 business days after dispatch. These are estimates, not guarantees, and carriers can be slower around public holidays.
- You receive a tracking link by email as soon as your order ships.
Address changes
Email support@myoody.com as soon as you can. We can change an address until the order has been packed, usually within 12 hours of ordering.
Lost or damaged parcels
If tracking shows no movement for 7 days, or your parcel arrives damaged, email us within 30 days of the ship date. We will send a replacement at no cost or refund you.
Hot weather
Softgels can soften or stick together if a parcel sits in high heat. This does not affect what is inside them. Let the jar cool at room temperature and give it a gentle shake. If the softgels arrive melted or leaking, email us and we will replace them.
Contact
support@myoody.com
NECOM GLOBAL LLC (trade name: OODY), 4160 East 2nd Street, #1191, Casper, WY 82609, United States